Francesca's Candles strives to be the best and most efficient small business, and always hope to guarantee customer satisfaction. In the case that you are not happy with your order or there was a mistake, please reach out to us in our "Get in Touch" form on the homepage. Or you can email us directly at, politely describing your reason for contacting. Francesca's Candles will be in direct contact with you through email within 24 hours.